Privacy Policy

Effective date: 04/13/2026

Who we are

Controller: King Clean
Address: 72 Turkana, 2 Lotsani Road, Sunninghill, 2157, Johannesburg, South Africa
Website: https://kingclean.co.za

1. Scope

This Privacy Policy explains how King Clean collects, uses, stores, shares and protects personal information collected through our website, by phone, email, in person, or when providing cleaning services.

2. Personal information we collect

We may collect:

Identity and contact details: name, company, address, phone number, email.
Service information: service preferences, cleaning schedules, property details, access instructions, photographs of premises (with consent).
Payment and billing: payment method, card details (if processed by our payment provider), billing address, invoices.
Communications: messages, enquiries, feedback, quotes, call recordings when necessary for quality or training.
Technical/site data: IP address, device/browser information, cookies and usage data from kingclean.co.za.

3. How we use your information (purposes) We use personal information to:

Provide, manage and improve cleaning services and customer support.
Prepare quotes, schedule and fulfill bookings.
Process payments, invoices and refunds.
Communicate important service information, updates and marketing (with consent where required).
Comply with legal and regulatory obligations and protect our legal rights.
Detect and prevent fraud and misuse.

4. Legal basis and lawful processing (POPIA & other laws) We process personal information where necessary:

To perform our contract with you (service provision, billing).
To comply with legal obligations.
For our legitimate interests (service improvement, fraud prevention, direct marketing — subject to opt-out).
With your consent where required (e.g., marketing, photographs).

5. Sharing and disclosure We may share personal information with:

Service providers and contractors (payment processors, cleaners, scheduling platforms, IT and cloud providers) who process information on our behalf.
Professional advisers and insurers when required.
Law enforcement, regulators or other parties where required by law or necessary to protect rights, property or safety. We do not sell your personal information.

International transfers If we transfer personal information outside South Africa, we will ensure appropriate safeguards are in place (contracts, security measures) consistent with applicable law.
Data retention We retain personal information only as long as necessary for the purposes outlined, or as required by law (for example, tax and accounting records). Retention periods typically range from the life of the customer relationship plus a reasonable period (usually up to 7 years for accounting records) unless a different statutory period applies.
Security We use physical, technical and administrative measures to protect personal information (access controls, encryption where applicable, staff training). While we strive to protect data, no system is completely secure; we will notify affected individuals and regulators in accordance with legal requirements if a data breach occurs.
Cookies and similar technologies Our website uses cookies and similar technologies to provide functionality, analyze usage and support marketing. You can control cookies through your browser settings. For more details, see the cookie notice on our site.
Your rights Subject to applicable law, you may have rights including:
1. Access to your personal information
2. Correction or updating of inaccurate data
3. Deletion or restriction of processing in certain circumstances
4. Data portability
5. Objecting to certain processing, including direct marketing
6. Withdrawing consent where relied upon To exercise rights, contact us (see section 13). We may need to verify identity and may retain certain information as permitted or required by law.

6. Children

We do not knowingly collect personal information from children for service contracts. If you believe we have collected a child’s data without appropriate consent, contact us to request deletion.

7. Contact, complaints and supervisory authority

Contact King Clean: use the contact form on https://kingclean.co.za or send postal correspondence to 72 Turkana, 2 Lotsani Road, Sunninghill, 2157, Johannesburg, South Africa.
If you have a complaint about our handling of personal information, please contact us first and we will investigate.
You may also lodge a complaint with the Information Regulator (South Africa) or other relevant supervisory authority.

Changes to this policy We may update this policy. The effective date at the top will indicate when changes were made. We encourage you to review this policy periodically.